server maintenance company background

Server Maintenance Services

The best in IT server support and maintenance, giving your team more time to think bigger - and act faster.

Server Hardware Maintenance

Park Place Technologies offers global service and support for data center server equipment for OEMs like Dell, IBM, Intel and HPE. With expertise in both x86 and UNIX environments, our server maintenance contracts provide the attention you need to keep your server equipment up and running. Along with third party server maintenance, Park Place can also provide basic and enhanced OS support services for select operating systems.

Customizable Service Levels

Select the OEM of your server devices to customize your server hardware support SLA.

What Is Server Maintenance?

Server maintenance is the process of ensuring that your servers are running efficiently and effectively. The process can involve a set of activities that are performed regularly to keep the server operational and secure, but many IT teams also choose to outsource the reactive break-fix workload only. The purpose of IT server maintenance is to prevent downtime, minimize the risk of hardware (or software failure for managed server plans), and ensure that the server is functioning at optimal capacity and utilization. Server maintenance tasks may include updating the operating system and software, monitoring server performance, backing up data, installing the latest patches, and replacing or upgrading hardware components.

Without proper server maintenance, servers can become vulnerable to security threats, experience performance issues, or suffer from irreversible data loss. IT professionals should establish a real-time monitoring system to ensure that the server is running smoothly and that any potential issues are detected and resolved before they become major failures. By keeping the server well-maintained and monitored, IT professionals can ensure that it continues to provide reliable and efficient services to end-users or internal systems.

Customizable Service Levels

Adjust service levels or add and delete equipment from your server maintenance services contract at any time.
  • 7 x 24 x 4
    • 24 hours a day, 7 days a week
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) within 4 hours after customer contact
  • 5 x 9 x 4
    • 8:00 AM to 5:00 PM, Monday through Friday
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) within 4 hours after customer contact
  • Next Day
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) the following business day after customer contact
  • Server Management
    • ParkView Managed Services™ is a done-for-you approach to server maintenance and management
    • Server management services that streamline your IT operations
    • Incident management, patch management, and remediation
man providing server support services

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies.

With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of server maintenance (and monitoring if applicable) on that device. It’s that simple.

Learn more here.

man representing server support companies

ParkView First Call™

With ParkView First Call™, when an issue is detected on hardware that requires service by the manufacturer, we will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or monitoring your email for a response.

The convenience of automated server maintenance and support can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

third party server maintenance dashboard on phone

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, the PPTechMobile app brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more here.

Engineering Expertise

As a leading server maintenance company, we employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional third party data center maintenance whenever you need it, wherever your storage, server and network hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020
Park Place Technologies Service Locations Map

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your IT server maintenance & monitoring. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract and asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard and visibility to monitor devices
  • Accessible via PPTechMobile App. Learn more here